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Available Mon - Fri 8:00 - 16:30 Sat - Sun closed

Contact service

We provide our customers with comprehensive services that are not limited to selling products. We are a long-time authorized partner for service equipment of SATO, Honeywell, Zebra, Intermec, Unitech, Ventus, Collamat and others(more information).We meet the quality management system certification in accordance with ISO 9001: 2015.

We offer:

  • Presentation of the product
  • Free of chargeinstallation of the purchased product
  • Operator training and commencement of operations
  • Servicing of equipment throughout the Czech Republic and Slovakia
  • Quick service by replacing the device

Workshop repair

Servicing at the workshops of EPRIN is performed for smaller devices where it is not necessary synergy customer service or device that can be well disassembled, transported and protected against any damage during transport away from the customer or to the customer.

What to not forget to attach:
  • Document with complete defect description
  • Contact details and shipping address
  • Any other information that may be useful for better judgment
  • In the case of defect printers and materials, we need also ribbon tape

Warranty & Post Warranty service

Service of equipment covered by the Warranty Period, Purchase Contract, or contract specified in theGeneral Business Termsis free of charge.

Determining the case of servicingwarrantyorout of warrantyis on decision by the responsible technician. In case of disputes immediate supervisor. For the assessment of guarantees of the defect report can also be provided directly by the manufacturer.

Prophylactic service

Prophylaxis works well to prevent unexpected errors in equipment that is typically built around production. This is a preventive maintenance at regular intervals. Frequency of intervals with each customer is individually arranged according to the use of specific machines.

We know our job and understand your needs. More than 30 years of experience in automatic identification.
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