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Facility Service

Our company is a longtime authorized service partner for SATO, Honeywell, Zebra, Unitech, Ventus, Collamat and others(detail information).We meet the quality management system certification ISO 9001: 2015.

Central service deskdilenske_opravy

Every weekday 8:00 to 16:30

We provide comprehensive services that are not just limited to selling products.

We provide:

  • presentation of the product,
  • free of chargeinstallation of the purchased product,
  • operator training and commencement of operations,
  • servicing of equipment throughout the Czech Republic and Slovakia,
  • quick service by replacing the device.

Workshop repair

Servicing at the workshops of EPRIN Ltd. is performed for smaller devices where it is not necessary synergy customer service or device that can be well disassembled, transported and protected against any damage during transport away from the customer or to the customer.

What we need to have:

  • document with complete defect description
  • contact details and shipping address
  • any other information that may be useful for better judgment
  • in the case of defect printers and materials, we need also carbon tape
You can obtain information about the status of your workshop repair at our complaint department, tel.: +420 538 707 232 or tel.: +420 602 447 182.

Warranty & Post Warranty service

Service of equipment covered by the Warranty Period, Purchase Contract, or contract specified in theGeneral Business Termsis free of charge.

Determining the case of servicing warranty or out of warrantyis on decision by the responsible technician. In case of disputes immediate supervisor. For the assessment of guarantees of the defect report can also be provided directly by the manufacturer.

Prophylactic service

Prophylaxis works well to prevent unexpected errors in equipment that is typically built around production. This is a preventive maintenance at regular intervals. Frequency of intervals with each customer is individually arranged according to the use of specific machines.

We cooperate with significant partners
More than 27 years of experience in auto-ID
We know our job and understand to your needs
Brno+420 538 707 200+420 602 158 104
Podnikatelská 2956/6, B3, Brno
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